Damages and Issues
Please inspect your order upon reception. Return is only accepted within 7 days after receiving your item. We only accept return if the item is defective, damaged or if you receive the wrong item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
When a purchased item is out-of-stock, you will have the following options:
1. You could choose to refund the entire order.
2. You could choose to partially refund only the out-of-stock item. If you were originally eligible for free shipping, complimentary free shipping would still be offered to the rest of your order.
We will email you to confirm your decision before proceeding to dispatch your order.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us firstname.lastname@example.org.